Accessibility Statement

1. Conformance status

We work to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. Conformance is partial: most criteria are met, and those that are not are known and listed below.

2. What is already in place

• Contrast. Text and background colours were measured against the surfaces they sit on and meet the 4.5:1 minimum required for body text, in both light and dark themes.
• Touch targets. Interactive elements are at least 48 pixels across on mobile.
• Keyboard. The entire purchase can be completed without a mouse, and focus is always visible.
• Structure. Pages use hierarchical headings, lists and landmark regions, so a screen reader can navigate by jumps instead of reading from the top.
• Not colour alone. No information is conveyed by colour alone: states always carry text or a symbol.
• Language. Every page declares the language it is written in.
• Motion. There is no flashing content and no prolonged automatic animation.

3. Known limitations

• The ticket entry code is a two-dimensional barcode. There is always a readable, dictatable text alternative for anyone who cannot present the code — but that alternative takes an extra step at the door.
• Payment components are provided by Stripe and their accessibility is not under our direct control.
• Content written by organisers — event descriptions, cover images — depends on whoever writes it. We provide the tools; we cannot guarantee the alternative text of an image someone else uploaded.

4. Telling us something does not work

If you hit a barrier, write to apoio@palco.cloud with the page address and a description of what happened. We reply within 10 working days.

If you are not satisfied with our reply, you may complain to the competent accessibility and consumer protection authorities.